FAQ

Payment:

We accept all valid debit and credit cards. We do not use or accept PayPal.

 

Shipping:

Worldwide shipping is available. Tracking is mandatory for US or international orders. Shipping rates are based upon quantity, weight and destination. Insurance, handling and pickup are included in all shipping fees. Once internationally tracked items leave the US, they are dealt with by whichever state, province, or city that handles the mail. Any issues please contact your local courier/postal service.

Please allow 3-7 business days for US deliveries and 7-21 business days for all international deliveries (pre-orders excluded). All orders are processed, fulfilled and shipped within 5-7 business days from the original purchase date and you will be notified by email once your order has been dispatched. If your order has not arrived within the time frames above, please be patient and only then contact us regarding your order through email or our contact page and not through social media messages to ensure a speedy reply.

Please be aware that we are not responsible for any customs delays or clearance times, these are beyond our control. Please also note that we are not responsible for lost/stolen goods, postal errors or buyers providing incorrect or incomplete shipping addresses. If you do not contact us through email (not through social media) within 40 days of your purchase, we cannot do anything about lost, damaged or stolen orders.​ 

 All postage prices are subject to change should there be any increases within USPS and any global postal increases.

 

Returns + Exchanges:

All sales are final. We accept returns for refund or exchange only for damaged or incorrect items sent through our error. Product must be unworn and in original packaging. 

Please ensure you check your order, address and size carefully before the final checkout point. We do not exchange or accept returns for incorrect items ordered by the customer. This is especially important for custom orders.

All returned items must be unworn and in their original packaging.

 

Refunds:

Refunds will be issued to the original method of payment within 7-10 business days of receiving the returned item, this will also depend on your bank/payment method. Please contact your bank directly once the refund has been issued as we will not have further information.

Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to a mistake on our part.